Customers seeking to return an item for any reason must notify Tirumala Designers within 24 hours of receiving the product.
Fabrics once sold cannot be taken back or exchanged unless found to be received in damaged condition or with manufacturing defect or wrong item
We ensure to match all colors of our products 99% to the actual product. Slight difference in the actual color of fabric and the picture on the website might occur due to various variety of screen/mobile resolutions today.
Customers must bear the cost of the return shipment. Tirumala Designers will not arrange for a return pick-up
Tirumala Designers does not provide refunds for return orders. However, the Company will provide store credit worth the same amount of the returned product, if the product meets the following criteria:
All returned products must be shipped back in their original packaging. All material, including plastic wrapping, dust bags, gift boxes, authenticity cards, must be returned along with the product
Return items must be unused, unworn, unwashed, undamaged, and unsoiled. All garments and shoes should be tried only on carpeted surfaces
If the returned items do not meet the Return Criteria, the products will be returned to the customer
All customized products (which have been made to customer’s size / measurements) are non-returnable. We may offer alterations on custom orders on a case-by-case basis dependent on the vendor’s agreement. Any alteration costs will be borne by the customer
There is no return policy for International Customers for any product. Quality check is performed at various levels on all the products before the products are dispatched. Special care is taken for the packaging of the products for the International orders. Our email is firstname.lastname@example.org for any kind of queries
If the product received is faulty or damaged, please inform the customer care team, with photographs of the damage or issue. Our team will assess the damage and offer to exchange the product for a new piece, once the original product is returned and received at our store
Please note that products are only considered “faulty” if they have a severe manufacturing defect making it unfit for wear or use. Items that are damaged due to normal wear are not faulty products
A product is not considered damaged if there is a slight color variation between the image on the website and the actual product
We request that you DO NOT return any product, before receiving confirmation from Tirumala Designers customer care team for the same. In case any product is returned without such confirmation, Tirumala Designers does not guarantee any replacement or refund of the product. The email should contain comprehensive details of the defects/complaints of the single order/package delivery with product images clearly focusing on problem areas. Please note that Tirumala Designers shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to Tirumala Designers shall be done ONLY through registered airmail/courier
Tirumala Designers is not liable for damages to the product after it has been received by the customer. If the product has been damaged in transit (for e.g. the packaging is clearly damaged), the customer may refuse to accept the product and inform Tirumala Designers